Temu reviews read customer service reviews of 56 of 278
Temu Reviews
I was pleasantly surprised when it arrived in about 8 days despite advising it would arrive 31 Cct-2nd Nov.Temu Reviews
Temu have become my one-stop shop. Their products are good value, at good prices, and no delivery fee added. I've placed more orders than I care to remember and have always received within 5 working days. I have never been disappointed. I love shopping on Temu's website. I highly recommend them.
Date of experience : 24 October 2023
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Updated 7 Nov 2023A bit scammy
You can certainly pick up some cheap items but buyers certainly need to beware there are some extremely misleading products on sale.
For example look at the second item in the image, it states 50 multi tool blades for £3.98, now if you were to add 50 multi tool blades you would get charged £24.78.
Sure most will notice this at checkout but buyers shouldn't have to look out for scams on Temu website.
if you know how to use the link. trust pilot will not allow me to provide proof.
imgur 47C6bBD*EDIT IN RESPONSE TO TEMU REPLY*
You state that my case is out of the norm, unfortunately this certainly is not true
Took me 5 minutes to find another example
50pcs Mouse Detail Sander advertised as £1.98
yet clicking on the item to put in your basket 50 items are £9.28I have lowered my 2 star rating to a 1 star, try getting a refund from these people on their faulty products and you will see why.
Date of experience : 24 October 2023
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
24 Oct 2023A good experience
Have only used Temu once: I ordered four items, they came in one package, in reasonable time, in fact, sooner than I expected. So, a good experience and I will definitely use them again.
Date of experience : 01 September 2023
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
24 Oct 2023I am still waiting for my purchases
I am still waiting for my purchases. They were suppose to be delivered between Oct 12 - 18. Asked to speak to a manager and they are all out of the office. Contacted Uni yesterday (delivery service) and they couldn’t help. Temu won’t give me a phone number to call to talk to someone. Everything is done through chats. Still waiting for my purchases
Date of experience : 24 October 2023
Reply from Temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 8-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/ca/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
14 reviews 24 Oct 2023I have to say I was very sceptical…
I have to say I was very sceptical ordering anything from China assuming it was another rip-off outlet such as Shein who are impossible to deal with and return items to after discovering they wouldn't fit a 6 year old and absolutely nothing like the picutre.
Anyway I needed a new hat for Hallowean and read the reviews and thought I'll risk it and give it a try.
I was pleasantly surprised when it arrived in about 8 days despite advising it would arrive 31 Cct-2nd Nov.
Its not top quality but exactly what I would have expected for £15 for a cheap fun outfit and it did look like the picture!
I can assure you I am not paid to leave a review and usually only review when I have a whinge to make but thought fair's fair - all the truth.
Date of experience : 23 October 2023
Reply from Temu
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
51 reviews Updated 25 Oct 2023Temu con you .
Very upset with Temu. I place an order every week with them, yesterday they had a “cat bed” reduced to £7.04 so I added it to my basket. I went to checkout and it was £15.48. I contacted Temu and the advisor told me to still place the order and they would refund the difference to honour the price and to let them know when I had placed the order, so I placed the order went back to customer service baring in mind it was still the same agent as the chat never got closed and he said no we cannot refund the difference. Customers BEWARE . If they do this to valid customers they will do it to anyone. So sneaky getting me to place the order first then tell me no refund difference in price. UPDATE: they have asked for order number and I don’t know why they had it yesterday. The messages on here the Temu replies are always “ chat to our online agent” but that’s a waste of time their agents don’t do anything.
Date of experience : 24 October 2023
